Cancellation Policy

Last updated: October 2026

The short version

We ask for at least 24 hours' notice to cancel or reschedule. This gives us time to offer your slot to someone else. Life happens — if something unexpected comes up, please let us know as early as you can.

More than 24 hours before your appointment

You can cancel or reschedule yourself using the manage booking link in your confirmation email. If you cancel online with at least 24 hours to go, the refundable value of your booking is returned automatically to the original payment route. How quickly it reaches you depends on your bank or card provider.

Less than 24 hours before your appointment

Online changes are no longer available inside 24 hours. Please contact us as soon as you can and we will do our best to help. Cancellations under 24 hours, or missed appointments (no-shows), may be charged the full session fee.

Questions

If you are unsure about anything, or your circumstances have changed, please get in touch before your appointment.

Contact: hello@cocoontherapy.co.uk | 07933 274028